SUMMARY
- DOWNLOAD/INSTALLATION ISSUES
- GAME NOT LAUNCHING/PERFORMANCE ISSUES
- WILD WILD EAST SKIN PACK MISSING
- GAME CONTROLLER NOT DETECTED
- CHARACTER MOVEMENT PROBLEM WITH THE GAME CONTROLLER
- STEAM SUPPORT
DOWNLOAD/INSTALLATION ISSUES
CANNOT DOWNLOAD THE GAME
1. Run Steam and click Steam (upper left) > Settings > Downloads.
2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
3. Steam will restart automatically.
NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.
GAME NOT LAUNCHING/PERFORMANCE ISSUES
A. MAKE SURE YOU FULFILL THE MINIMUM REQUIREMENTS
OS: Windows 10 (64 bits)
Processor: Intel Core i5-2500K (3.3 GHz) / AMD FX-6300 X6 (3.5 GHz)
Memory: 8 GB RAM
Graphics: 4 GB VRAM, GeForce GTX 750 Ti / Radeon RX 460
Storage: 40 GB available space
Additional Notes: 30 FPS, 1920x1080 in medium
How to find your PC specifications:
1. Enter dxdiag into the search box.
2. Click on dxdiag from the results.
3. System tab: check the Processor and the Memory.
4. Display tab: check the Display Device.
B. VERIFYING THE INSTALLATION OF GAME FILES
1. Right click on Evil West under LIBRARY > Properties.
2. Click on LOCAL FILES > VERIFY INTEGRITY OF GAME FILES.
C. RUN THE GAME IN ADMINISTRATOR MODE AT STARTUP
1. Right click on Evil West under LIBRARY > Manage > Browse local files.
2. Right click on EvilWest.exe application > Properties.
4. Click the Compatibility tab.
5. Check Run this program as an administrator and click OK.
WILD WILD EAST SKIN PACK MISSING
1. Right click on Evil West under LIBRARY > Properties > DLC.
2. Tick the box under Install and close the DLC window.
3. Click Steam (upper left) > Settings > Downloads.
4. Click on the CLEAR DOWNLOAD CACHE button and click OK.
5. Steam will restart automatically.
NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.
GAME CONTROLLER NOT DETECTED
1. Right click on Evil West under LIBRARY > Properties.
2. Click on CONTROLLER.
3. Select Disable Steam Input under OVERRIDE FOR EVIL WEST.
4. Close CONTROLLER window.
CHARACTER MOVEMENT PROBLEM WITH THE GAME CONTROLLER
1. Click Steam (upper left) > Settings > Controller.
2. Click on GENERAL CONTROLLER SETTINGS button.
3. Untick Xbox Extended Feature Support.
4. Click on RESTART.
STEAM SUPPORT
For any issue related to your Steam account and client, we recommend to check the Steam Support site.