SUMMARY
- DOWNLOAD/INSTALLATION ISSUES
- GAME NOT LAUNCHING/PERFORMANCE ISSUES
- GAME CONTROLLER NOT DETECTED
- SAVED GAMES, LOG AND CONFIGURATION FILES LOCATION
- STEAM SUPPORT
DOWNLOAD/INSTALLATION ISSUES
CANNOT DOWNLOAD THE GAME
1. Run Steam and click Steam (upper left) > Settings > Downloads.
2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
3. Steam will restart automatically.
NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.
GAME NOT LAUNCHING/PERFORMANCE ISSUES
A. MAKE SURE YOU FULFILL THE MINIMUM REQUIREMENTS
Requires a 64-bit processor and operating system
OS: Windows 10 (64bit only)
Processor: Intel Core i5-3570K / AMD FX-4300
Memory: 8 GB RAM
Graphics: 4 GB VRAM, NVIDIA GeForce GTX 960 / Radeon RX 470
DirectX: Version 11
Storage: 20 GB available space
How to find your PC specifications:
1. Enter dxdiag into the search box.
2. Click on dxdiag from the results.
3. System tab: check the Processor and the Memory.
4. Display tab: check the Display Device.
B. VERIFYING THE INSTALLATION OF GAME FILES
1. Right click on BLACKTAIL under LIBRARY > Properties.
2. Click on LOCAL FILES > VERIFY INTEGRITY OF GAME FILES.
C. RUN THE GAME IN ADMINISTRATOR MODE AT STARTUP
1. Right click on BLACKTAIL under LIBRARY > Manage > Browse local files.
2. Right click on BLACKTAIL.exe application > Properties.
4. Click the Compatibility tab.
5. Check Run this program as an administrator and click OK.
GAME CONTROLLER NOT DETECTED
1. Right click on BLACKTAIL under LIBRARY > Properties.
2. Click on CONTROLLER.
3. Select Disable Steam Input under OVERRIDE FOR BLACKTAIL.
4. Close CONTROLLER window.
SAVED GAMES, LOG AND CONFIGURATION FILES LOCATION
1. Right click on BLACKTAIL under LIBRARY > Manage > Browse local files.
2. Navigate to BLACKTAIL > Saved.
STEAM SUPPORT
For any issue related to your Steam account and client, we recommend to check the Steam Support site.