SUMMARY
- DOWNLOAD/INSTALLATION ISSUES
- GAME NOT LAUNCHING/PERFORMANCE ISSUES
- AUDIO ISSUES
- STEAM SUPPORT
DOWNLOAD/INSTALLATION ISSUES
CANNOT DOWNLOAD HOOD: OUTLAWS & LEGENDS
1. Run Steam and click Steam (upper left) > Settings > Downloads.
2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
3. Steam will restart automatically.
NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.
GAME NOT LAUNCHING/PERFORMANCE ISSUES
MAKE SURE YOU FULFILL THE MINIMUM REQUIREMENTS
OS: Windows 10 (64-bit)
CPU: AMD FX 6300 X6 / Intel Core i5-3570K
RAM: 8 GB
GPU: 2 GB VRAM, Radeon HD 7870 / GeForce GTX 660
How to find your PC specifications:
1. Enter dxdiag into the search box on the taskbar.
2. Click on dxdiag from the results.
3. System tab: check the Processor and the Memory.
4. Display tab: check the Display Device.
VERIFYING THE INSTALLATION OF GAME FILES
1. Right click on Hood: Outlaws & Legends under LIBRARY > Properties.
2. Click on LOCAL FILES > VERIFY INTEGRITY OF GAME FILES.
INSTALL UNREAL ENGINE 4 PREREQUISITES
1. Right click on Hood: Outlaws & Legends > Manage > Browse local files.
2. Navigate to Hood > Engine > Extras > Redist > en-us.
3. Right click on UE4PrereqSetup_x64.exe application > Run as administrator.
TURN ON THE VERTICAL SYNCHRONIZATION (VSYNC) FROM THE DISPLAY DRIVER
AMD DISPLAY DEVICE
1. Open Radeon Software.
2. Navigate to Gaming > Hood: Outlaws & Legends.
3. Set Wait for Vertical Refresh to Always on.
NVIDIA DISPLAY DEVICE
1. Open NVIDIA Control Panel.
2. Navigate to 3D Settings > Manage 3D settings > Global Settings tab.
3. Set Vertical sync to On.
4. Click on Apply button (bottom right).
RUN THE GAME IN DIRECTX 11 MODE
1. Right click on Hood: Outlaws & Legends under LIBRARY > Properties.
2. From GENERAL > LAUNCH OPTIONS, add: -dx11
3. Close the window.
4. Run Hood: Outlaws & Legends.
CHECK FOR WINDOWS 10 UPDATES
1. Right click on the Windows Start button > Settings.
2. Click on Update & Security.
3. Click on the Check for updates button from Windows Update.
4. If updates are available, install them all.
5. Once the updates are installed, restart the computer.
UPDATE THE DISPLAY DRIVER
It is recommended to perform a clean install of the display driver.
Please use Display Driver Uninstaller application to properly uninstall the display driver.
Display Driver Uninstaller is a driver removal utility that can help you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, without leaving leftovers behind (including registry keys, folders and files, driver store).
1. Install Display Driver Uninstaller.
2. Run the DDU setup application and extract the DDU folder.
3. Restart your PC in safe mode.
4. Open the Display Driver Uninstaller folder and run the Display Driver Uninstaller.exe application.
5. Select the graphics card (AMD GPU or NVIDIA GPU) and click on the Clean and restart (Highly recommended) button.
6. Install the new display driver:
AMD DISPLAY DEVICE
NVIDIA DISPLAY DEVICE
UPDATE THE AUDIO DRIVER
1. Right click on the Windows Start button > Device Manager.
2. Open Sound, video and game controllers.
3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.
RUN HOOD: OUTLAWS & LEGENDS IN ADMINISTRATOR MODE AT STARTUP
1. Right click on Hood: Outlaws & Legends under LIBRARY > Manage > Browse local files.
2. Navigate to Hood > Binaries > Win64.
3. Right click on Hood.exe application > Properties.
4. Click the Compatibility tab.
5. Check Run this program as an administrator and click OK.
ALLOW HOOD: OUTLAWS & LEGENDS IN WINDOWS SECURITY
1. Right click on the Windows Start button > Settings.
2. Click Update & Security > Windows Security.
3. Click on Virus & threat protection.
4. Click on Protection history under Current threats.
5. Search the Hood.exe application from Protected folder access blocked.
6. Click on Actions > Allow on device.
7. Close Windows Security.
USE THE SYSTEM FILE CHECKER TOOL TO REPAIR MISSING OR CORRUPTED SYSTEM FILES.
WINDOWS 10 INSIDER PREVIEW BUILD
Hood: Outlaws & Legends may not be fully compatible with the latest Windows 10 Insider Preview Build version. Please note that the Windows 10 Insider Builds can be buggy and include unfinished features.
To opt-out of the Windows Insider Program:
1. Right click on the Windows Start button > Settings.
2. Click on Update & Security.
3. Click on Windows Insider Program.
4. Click on the Stop Insider Preview builds button.
AUDIO ISSUES
UPDATE THE AUDIO DRIVER
1. Right click on the Windows Start button > Device Manager.
2. Open Sound, video and game controllers.
3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.
STEAM SUPPORT
For any issue related to your Steam account and client, we recommend to check the Steam Support site.
As the publisher only, Focus Home Interactive cannot process refund requests.