SUMMARY
- DOWNLOAD/INSTALLATION ISSUES
- GAME NOT LAUNCHING/PERFORMANCE ISSUES
- MISSING DIRECTX FILES (D3DCOMPILER, X3DAUDIO...)
- AUDIO ISSUES
- CONFIGURATION FILES LOCATION
- EPIC GAMES STORE SUPPORT
DOWNLOAD/INSTALLATION ISSUES
TROUBLESHOOTING EPIC GAMES LAUNCHER ISSUES
TROUBLESHOOTING CONNECTION ISSUES
EPIC GAMES STORE ERROR CODES
GAME NOT LAUNCHING/PERFORMANCE ISSUES
MAKE SURE YOU FULFILL THE MINIMUM REQUIREMENTS
OS: Windows 10 (64-bit)
Processor: AMD FX-4300 / Intel Core i3-4130
Memory: 4 GB RAM
Graphics: 1 GB VRAM, AMD Radeon HD 7770 / NVIDIA GeForce GTX 560
Additional Notes: 30 FPS in 1920x1080
How to find your PC specifications:
1. Enter dxdiag into the search box on the taskbar.
2. Click on dxdiag from the results.
3. System tab: check the Processor and the Memory.
4. Display tab: check the Display Device.
VERIFYING THE INSTALLATION OF GAME FILES
1. Navigate to Aeon Must Die! in your Library and click on the three dots.
2. Once open, click Verify in the drop-down navigation.
INSTALL OR REPAIR UNREAL ENGINE 4 PREREQUISITES
1. Navigate to Epic Games folder > AeonMustDie > Engine > Extras > Redist > en-us.
2. Right click on the UE4PrereqSetup_x64.exe application > Run as administrator.
TURN ON THE VERTICAL SYNCHRONIZATION (VSYNC) FROM THE DISPLAY DRIVER
AMD DISPLAY DEVICE
1. Open Radeon Software.
2. Navigate to Gaming > Necromunda: Hired Gun.
3. Set Wait for Vertical Refresh to Always on.
NVIDIA DISPLAY DEVICE
1. Open NVIDIA Control Panel.
2. Navigate to 3D Settings > Manage 3D settings > Global Settings tab.
3. Set Vertical sync to On.
4. Click on Apply button (bottom right).
CHECK FOR WINDOWS UPDATES
1. Right click on the Windows Start button > Settings.
2. Click on Update & Security.
3. Click on the Check for updates button from Windows Update.
4. If updates are available, install them all.
5. Once the updates are installed, restart the computer.
UPDATE THE DISPLAY DRIVER
It is recommended to perform a clean install of the display driver.
Please use Display Driver Uninstaller application to properly uninstall the display driver.
Display Driver Uninstaller is a driver removal utility that can help you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, without leaving leftovers behind (including registry keys, folders and files, driver store).
1. Install Display Driver Uninstaller.
2. Run the DDU setup application and extract the DDU folder.
3. Restart your PC in safe mode.
4. Open the Display Driver Uninstaller folder and run the Display Driver Uninstaller.exe application.
5. Select the graphics card (AMD GPU or NVIDIA GPU) and click on the Clean and restart (Highly recommended) button.
6. Install the new display driver:
AMD DISPLAY DEVICE
NVIDIA DISPLAY DEVICE
UPDATE THE AUDIO DRIVER
1. Right click on the Windows Start button > Device Manager.
2. Open Sound, video and game controllers.
3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.
RUN THE GAME IN ADMINISTRATOR MODE AT STARTUP
1. Navigate to Epic Games folder > AeonMustDie.
2. Navigate to AeonMustDie > Binaries > Win64.
3. Right click on AeonMustDie-Win64-Shipping.exe application > Properties.
4. Click the Compatibility tab.
5. Check Run this program as an administrator and click OK.
ALLOW THE GAME IN WINDOWS SECURITY
1. Right click on the Windows Start button > Settings.
2. Click Update & Security > Windows Security.
3. Click on Virus & threat protection.
4. Click on Protection history under Current threats.
5. Search for the AeonMustDie-Win64-Shipping.exe applications from Protected folder access blocked.
6. Click on Actions > Allow on device.
7. Close Windows Security.
USE THE SYSTEM FILE CHECKER TOOL TO REPAIR MISSING OR CORRUPTED SYSTEM FILES.
WINDOWS 10 INSIDER PREVIEW BUILD
Aeon Must Die! may not be fully compatible with the latest Windows 10 Insider Preview Build version. Please note that the Windows 10 Insider Builds can be buggy and include unfinished features.
To opt-out of the Windows Insider Program:
1. Right click on the Windows Start button > Settings.
2. Click on Update & Security.
3. Click on Windows Insider Program.
4. Click on the Stop Insider Preview builds button.
PERFORM A SELECTIVE STARTUP
Third-party applications running in the background may interfere with Aeon Must Die!.
A Selective Startup can also help diagnose whether a background application is resulting in your issue.
This can be performed by:
1. Enter msconfig into the search box on the taskbar.
2. Click on System Configuration from the results.
3. Tick Selective Startup under the General tab.
4. Untick Load startup items and click OK.
5. Restart the computer.
6. Run Aeon Must Die!.
If the issue no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until the error reoccurs, to determine which is interfering with Aeon Must Die!.
MISSING DIRECTX FILES (D3DCOMPILER, X3DAUDIO...)
INSTALL OR REPAIR UNREAL ENGINE 4 PREREQUISITES
1. Navigate to Epic Games folder > AeonMustDie > Engine > Extras > Redist > en-us.
2. Right click on the UE4PrereqSetup_x64.exe application > Run as administrator.
Or use the System File Checker tool to repair missing or corrupted system files.
AUDIO ISSUES
UPDATE THE AUDIO DRIVER
1. Right click on the Windows Start button > Device Manager.
2. Open Sound, video and game controllers.
3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.
CONFIGURATION FILES LOCATION
Navigate to Local Disk (C:) > Users > your Windows username > AppData (*) > Local > AeonMustDie > Saved > Config > WindowsNoEditor.
(*) The AppData folder is a hidden folder and to view this folder:
- Open This PC or the File Explorer from the taskbar.
- Click on the View tab and tick Hidden items.
EPIC GAMES STORE SUPPORT
For any issue related to your Epic account or the Epic Games Launcher, we recommend to check the Epic Games Store Support site.
As the publisher only, Focus Entertainment cannot process refund requests.