HOW TO USE THE CONTACT FORM
- Enter your email address.
- Select the game.
- Select your platform.
- Choose if you want report an issue, an in-game bug or provide a feedback.
- Provide your Steam, Epic, PlayStation Network or Xbox Live ID (player or account name).
- Provide a detailed description of the problem or the bug.
- To report an in-game bug, please describe in detail what you were doing before the bug occurred (steps that were taken to reproduce the bug, etc.).
- Provide a screen capture or a video of the bug in attachment.
NOTE: You can also upload the files on a free file transfer service like WeTransfer and provide the download link in your report.
PC VERSION
PLEASE PROVIDE THE FOLLOWING FILES WITH THE REPORT:
A. A MICROSOFT DIRECTX DIAGNOSTIC REPORT:
1. Enter dxdiag into the search box on the taskbar.
2. Click on dxdiag from the results.
3. Click on the Save All Information button.
4. Save the DxDiag.txt file and close the DirectX Diagnostic Tool.
5. Add the DxDiag.txt file in attachment.
B. THE SAVED GAMES AND LOGS FOLDER:
1. Navigate to Local Disk (C:) > Users > your Windows username > AppData (*) > LocalLow > Hutlihut Games ApS.
2. Right click on the Void Crew folder and click Compress to ZIP or Send To then Compressed (zipped) folder.
3. Add the Void Crew compressed zip file (Void Crew.zip) in attachment.
(*) The AppData folder is a hidden folder and to view this folder:
WINDOWS 10
Open File Explorer, click on the View tab and tick Hidden items.
WINDOWS 11
Open File Explorer, click on the View tab > Show > click on Hidden items.
NOTE: You can also upload the files on a free file transfer service like WeTransfer and provide the download link in your report.