SUMMARY
- DOWNLOAD/INSTALLATION ISSUES
- GAME NOT LAUNCHING/PERFORMANCE ISSUES
- GAME CONTROLLER NOT DETECTED
- STEAM SUPPORT
DOWNLOAD/INSTALLATION ISSUES
CANNOT DOWNLOAD THE GAME
1. Run Steam and click Steam (upper left) > Settings > Downloads.
2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
3. Steam will restart automatically.
NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.
GAME NOT LAUNCHING/PERFORMANCE ISSUES
A. MAKE SURE YOU FULFILL THE MINIMUM REQUIREMENTS
Requires a 64-bit processor and operating system
OS: Windows 10 (20H1 version or newer, 64-bit versions)
Processor: AMD Ryzen 3 1200 or Intel Core i5-2500
Memory: 8 GB RAM
Graphics: 4 GB VRAM, AMD Radeon R9 380 or NVIDIA GeForce GTX 960
DirectX: Version 12
Storage: 90 GB available space
Additional Notes: 30 FPS, 1920x1080 in low
How to find your PC specifications:
1. Enter dxdiag into the search box.
2. Click on dxdiag from the results.
3. System tab: check the Processor and the Memory.
4. Display tab: check the Display Device.
B. VERIFYING THE INSTALLATION OF GAME FILES
1. Right click on Atomic Heart under LIBRARY > Properties.
2. Click on LOCAL FILES > VERIFY INTEGRITY OF GAME FILES.
C. RUN THE GAME IN ADMINISTRATOR MODE AT STARTUP
1. Right click on Atomic Heart under LIBRARY > Manage > Browse local files.
2. Right click on AtomicHeart.exe application > Properties.
4. Click the Compatibility tab.
5. Check Run this program as an administrator and click OK.
D. RUN THE GAME IN DIRECTX 11 MODE
1. Right click on Atomic Heart under LIBRARY > Properties.
2. From General, scroll down to LAUNCH OPTIONS.
3. Enter the parameter: -dx11
4. Close the Properties window and run Atomic Heart.
GAME CONTROLLER NOT DETECTED
1. Right click on Atomic Heart under LIBRARY > Properties.
2. Click on CONTROLLER.
3. Select Disable Steam Input under OVERRIDE FOR ATOMIC HEART.
4. Close CONTROLLER window.
STEAM SUPPORT
For any issue related to your Steam account and client, we recommend to check the Steam Support site.