SUMMARY
- DOWNLOAD/INSTALLATION ISSUES
- GAME NOT LAUNCHING/PERFORMANCE ISSUES
- INPUT DEVICES (KEYBOARD, MOUSE...) NOT DETECTED
- SAVED GAMES FILES LOCATION
- STEAM SUPPORT
DOWNLOAD/INSTALLATION ISSUES
CANNOT DOWNLOAD THE GAME
1. Run Steam and click Steam (upper left) > Settings > Downloads.
2. Click on the Clear Cache button from Clean Download Cache and click Confirm.
3. Steam will restart automatically.
NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.
GAME NOT LAUNCHING/PERFORMANCE ISSUES
A. VERIFYING THE INSTALLATION OF GAME FILES
1. Right click on Chants of Sennaar under LIBRARY > Properties.
2. Click on Installed Files > Verify integrity of game files.
B. RUN THE GAME IN ADMINISTRATOR MODE AT STARTUP
1. Right click on Chants of Sennaar under LIBRARY > Manage > Browse local files.
2. Right click on Chants of Sennaar.exe application > Properties.
3. Click the Compatibility tab.
4. Tick Run this program as an administrator and click OK.
INPUT DEVICES (KEYBOARD, MOUSE...) NOT DETECTED
1. Right click on Chants of Sennaar under LIBRARY > Properties.
2. Click on Controller.
3. Select Disable Steam Input from Override for Chants of Sennaar.
4. Close CONTROLLER window.
SAVED GAMES FILES LOCATION
Navigate to Local Disk (C:) > Users > your Windows username > AppData (*) > LocalLow > Rundisc > Chants Of Sennaar.
(*) The AppData folder is a hidden folder and to view this folder:
WINDOWS 10
Open File Explorer, click on the View tab and tick Hidden items.
WINDOWS 11
Open File Explorer, click on the View tab > Show > click on Hidden items.
STEAM SUPPORT
For any issue related to your Steam account and client, we recommend to check the Steam Support site.