SUMMARY
- GAME NOT LAUNCHING/PERFORMANCE ISSUES
- MISSING DIRECTX FILES
- NVIDIA DLSS 3 NOT AVAILABLE IN THE GRAPHICS SETTINGS
- GAME SETTINGS AND GAME NOT SAVING
- GRAPHICS CONFIGURATION FILE LOCATION
GAME NOT LAUNCHING/PERFORMANCE ISSUES
A. MAKE SURE YOU FULFILL THE MINIMUM REQUIREMENTS
Requires a 64-bit processor and operating system
OS: Windows 10 (20H1 64 bit)
Processor: Intel Core i5-4690K (3.5 GHz)/AMD FX-8300 (3.3 GHz)
Memory: 16 GB RAM
Graphics: 4 GB, GeForce GTX 970/Radeon RX 590
DirectX: Version 12
Storage: 55 GB available space
Additional Notes: 30 FPS, 1920x1080 in low. DirectX 12 Feature Level 12 and Shader Model 6.0 are needed.
How to find your PC specifications:
1. Enter dxdiag into the search box.
2. Click on dxdiag from the results.
3. System tab: check the Processor and the Memory.
4. Display tab: check the Display Device.
B. CHECK FOR WINDOWS UPDATES
Always ensure that you have the latest updates to Windows:
WINDOWS 10
Right click on the Windows Start button > Settings > Update & Security > Windows Update.
WINDOWS 11
Right click on the Windows Start button > Settings > Windows Update.
C. UPDATE THE DISPLAY DRIVER
It is recommended to perform a clean install of the display driver.
Please use Display Driver Uninstaller application to properly uninstall the display driver.
Display Driver Uninstaller is a driver removal utility that can help you completely uninstall AMD/INTEL/NVIDIA graphics card drivers and packages from your system, without leaving leftovers behind (including registry keys, folders and files, driver store).
1. Download the latest display driver:
2. Download Display Driver Uninstaller.
3. Run the DDU setup application and extract the DDU folder.
4. Disconnect from the Internet (disable the network adapter from Device Manager).
5. Restart your PC in safe mode.
6. Open the Display Driver Uninstaller folder and run the Display Driver Uninstaller.exe application.
7. Select the graphics card (AMD, INTEL or NVIDIA GPU) and click on the Clean and restart (Highly recommended) button.
8. Install the new display driver.
9. Reconnect from the Internet.
D. UPDATE THE AUDIO DRIVER
1. Right click on the Windows Start button > Device Manager.
2. Open Sound, video and game controllers.
3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.
E. ALLOW THE GAME IN WINDOWS SECURITY
1. Click on the up arrow icon in the taskbar notification area.
2. Right click on Windows Security > View security dashboard.
3. Click on Virus & threat protection.
4. Click on Protection history under Current threats.
5. Search the APlagueTaleRequiem_x64.exe application from Protected folder access blocked.
6. Click on Actions > Allow on device.
7. Close Windows Security.
F. USE THE SYSTEM FILE CHECKER TOOL TO REPAIR MISSING OR CORRUPTED SYSTEM FILES.
G. WINDOWS INSIDER PREVIEW BUILD
A Plague Tale: Requiem may not be fully compatible with the latest Windows Insider Preview Build version.
Please note that the Windows Insider Builds can be buggy and include unfinished features.
To opt-out of the Windows Insider Program:
WINDOWS 10
1. Right click on the Windows Start button > Settings > Update & Security > Windows Insider Program.
2. Click on the Stop Insider Preview builds button.
WINDOWS 11
1. Right click on the Windows Start button > Settings > Windows Update > Windows Insider Program.
2. Click on Stop getting preview builds.
H. PERFORM A SELECTIVE STARTUP
Third-party applications running in the background may interfere with A Plague Tale: Requiem.
A Selective Startup can also help diagnose whether a background application is resulting in your issue.
This can be performed by:
1. Enter msconfig into the search box.
2. Click on System Configuration from the results.
3. Tick Selective Startup under the General tab.
4. Untick Load startup items and click OK.
5. Restart the computer.
6. Run A Plague Tale: Requiem.
If the issue no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until the error reoccurs, to determine which is interfering with A Plague Tale: Requiem.
MISSING DIRECTX FILES (D3DCOMPILER, X3DAUDIO...)
Please repair Microsoft DirectX using the DirectX End-User Runtime Web Installer from the Microsoft Download Center.
1. Click the Download button.
2. Save and run the dxwebsetup.exe application.
3. Untick Install the Bing Bar.
NVIDIA DLSS 3 NOT AVAILABLE IN THE GRAPHICS SETTINGS
- NVIDIA DLSS 3 is available on GeForce RTX 40 Series graphics cards only.
- NVIDIA Game Ready Driver 522.25 WHQL or higher is required. Download the latest Game Ready Driver from NVIDIA.
- Turn on Hardware-accelerated GPU scheduling:
WINDOWS 10
1. Right click on the Windows Start button > System.
2. Navigate to Display > Graphics settings under Multiple displays.
3. Turn on the toggle for Hardware-accelerated GPU scheduling.
4. Restart the computer.
WINDOWS 11
1. Right click on the Windows Start button > Settings.
2. Navigate to Display > Graphics under Related settings.
3. Click on Change default graphics settings under Default settings.
4. Turn on the toggle for Hardware-accelerated GPU scheduling.
5. Restart the computer.
GAME SETTINGS AND GAME NOT SAVING
1. Open Windows Security.
2. Click on Virus & threat protection.
3. Click on Protection history under Current threats.
4. Search the APlagueTaleRequiem_x64.exe application from Protected folder access blocked.
5. Click on Actions > Allow on device.
6. Close Windows Security.
GRAPHICS CONFIGURATION (ENGINESETTINGS) FILE LOCATION
STEAM VERSION
Navigate to Local Disk (C:) > Users > your Windows username > AppData (*) > Roaming > A Plague Tale Requiem.
GOG AND MICROSOFT STORE VERSIONS
Navigate to Documents > My Games > A Plague Tale Requiem
(*) The AppData folder is a hidden folder and to view this folder:
WINDOWS 10
Open File Explorer, click on the View tab and tick Hidden items.
WINDOWS 11
Open File Explorer, click on the View tab > Show > click on Hidden items.