SUMMARY
- DOWNLOAD/INSTALLATION ISSUES
- GAME NOT LAUNCHING/PERFORMANCE ISSUES
- STUCK ON THE STARTUP LOADING SCREEN
- GAME CONTROLLER NOT DETECTED
- SAVED GAMES LOCATION
- STEAM SUPPORT
DOWNLOAD/INSTALLATION ISSUES
CANNOT DOWNLOAD THE GAME
1. Run Steam and click Steam (upper left) > Settings > Downloads.
2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
3. Steam will restart automatically.
NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.
GAME NOT LAUNCHING/PERFORMANCE ISSUES
A. MAKE SURE YOU FULFILL THE MINIMUM REQUIREMENTS
Requires a 64-bit processor and operating system
OS: Windows 10 (20H1 64 bit)
Processor: Intel Core i5-4690K (3.5 GHz)/AMD FX-8300 (3.3 GHz)
Memory: 16 GB RAM
Graphics: 4 GB, GeForce GTX 970/Radeon RX 590
DirectX: Version 12
Storage: 55 GB available space
Additional Notes: 30 FPS, 1920x1080 in low. DirectX 12 Feature Level 12 and Shader Model 6.0 are needed.
How to find your PC specifications:
1. Enter dxdiag into the search box.
2. Click on dxdiag from the results.
3. System tab: check the Processor and the Memory.
4. Display tab: check the Display Device.
B. VERIFYING THE INSTALLATION OF GAME FILES
1. Right click on A Plague Tale: Requiem under LIBRARY > Properties.
2. Click on Installed Files > Verify integrity of game files.
C. INSTALL OR REPAIR MICROSOFT VISUAL C++ 2015-2022 REDISTRIBUTABLE
1. Navigate to Steam > steamapps > common > Steamworks Shared > _CommonRedist > vcredist > 2022.
2. Right click on VC_redist.x64.exe application > Run as administrator.
3. Click on the Install or the Repair button.
4. Restart the computer if requested.
5. Once done, right click on VC_redist.x86.exe application from the same folder > Run as administrator.
6. Click on the Install or the Repair button.
7. Restart the computer if requested.
D. RUN THE GAME IN ADMINISTRATOR MODE AT STARTUP
1. Right click on A Plague Tale: Requiem under LIBRARY > Properties > Installed Files > Browse.
2. Right click on APlagueTaleRequiem_x64.exe application > Properties.
3. Click the Compatibility tab.
4. Check Run this program as an administrator and click OK.
STUCK ON THE STARTUP LOADING SCREEN
1. Navigate to Steam > userdata > Your Steam ID > 1182900 > remote.
2. Rename the inputprofile and the settings files.
GAME CONTROLLER NOT DETECTED
1. Right click on A Plague Tale: Requiem under LIBRARY > > Properties.
2. Click on CONTROLLER.
3. Click on Controller General Settings.
4. Select the desired game controller.
5. Click the BACK button.
6. Close CONTROLLER window.
SAVED GAMES LOCATION
Navigate to Steam > userdata > Your Steam ID > 1182900 > remote.
STEAM SUPPORT
For any issue related to your Steam account and client, we recommend to check the Steam Support site.