SUMMARY
- GAME NOT LAUNCHING
- BLACK SCREEN IN-GAME
- DEDICATED GAME SUPPORT
- PLAYSTATION SUPPORT
GAME NOT LAUNCHING
A. UPDATE YOUR PLAYSTATION SYSTEM TO THE LATEST VERSION OF THE SYSTEM SOFTWARE
B. SET UP AUTOMATIC UPDATES ON PLAYSTATION SYSTEM
C. UNINSTALL AND REINSTALL SNOWRUNNER
1. From the Home menu, highlight SnowRunner, press the Options button, then select Delete.
2. If SnowRunner doesn't appear on your Home screen, go to Game Library > Installed, then press the Options button and select Delete.
3. Once completed, reinstall SnowRunner.
D. PERFORM A POWER CYCLE OF YOUR PLAYSTATION SYSTEM IN ORDER TO CLEAR THE CACHE
1. Completely turn off the PlayStation by holding the power button.
2. Wait for the power light to stop flashing, then remove the power cable and leave the system for 20 minutes.
3. Reconnect and turn on the PlayStation.
F. REBUILD THE DATABASE IN SAFE MODE
BLACK SCREEN IN-GAME
PLAYSTATION 5
A. UNINSTALL SNOWRUNNER
1. Go to Settings > Storage > Games and Apps.
2. Tick SnowRunner.
3. Select Delete to remove the game from your console.
B. PERFORM A POWER CYCLE OF YOUR PLAYSTATION SYSTEM IN ORDER TO CLEAR THE CACHE OF THE CONSOLE
1. Completely turn off the PlayStation by holding the power button.
2. Wait for the power light to stop flashing, then remove the power cable and leave the system for 20 minutes.
3. Reconnect and turn on the PlayStation.
C. REINSTALL SNOWRUNNER
PLAYSTATION 4
A. UNINSTALL SNOWRUNNER
1. Highlight SnowRunner in the content launcher or Library.
2. Press the OPTIONS button > Delete.
B. PERFORM A POWER CYCLE OF YOUR PLAYSTATION SYSTEM IN ORDER TO CLEAR THE CACHE OF THE CONSOLE
1. Completely turn off the PlayStation by holding the power button.
2. Wait for the power light to stop flashing, then remove the power cable and leave the system for 20 minutes.
3. Reconnect and turn on the PlayStation.
C. REINSTALL SNOWRUNNER
DEDICATED GAME SUPPORT
To report a problem or provide a feedback, please contact the support dedicated to SnowRunner (provide the Game ID (KSIVA:) located on the home screen):
https://support.saber.games
Mods for SnowRunner are managed by mod.io.
For any questions about mods:
https://mod.io/contact
Please feel free to join the SnowRunner Discord server to discuss with the team:
https://discord.gg/snowrunner
PLAYSTATION SUPPORT
For any issues related to your PlayStation system, we recommend to check the PlayStation Support site.