SUMMARY
- DOWNLOAD/INSTALLATION ISSUES
- GAME NOT LAUNCHING
- GAME CRASHING AT STARTUP
- PERFORMANCE ISSUES
- AUDIO ISSUES
- DEDICATED GAME SUPPORT
- STEAM SUPPORT
DOWNLOAD/INSTALLATION ISSUES
CANNOT DOWNLOAD THE GAME
1. Run Steam and click Steam (upper left) > Settings > Downloads.
2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
3. Steam will restart automatically.
NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.
GAME NOT LAUNCHING
MAKE SURE YOU FULFILL THE MINIMUM REQUIREMENTS
OS: Windows 7/8/10 (64-bit)
Processor: Intel i3-4130 3.4 GHz / AMD Ryzen 3 2200U 3.4 GHz
Memory: 8 GB RAM
Graphics: 2 GB, GeForce GTX 660 / Radeon R9 270
Storage: 20 GB available space
How to find your PC specifications:
1. Enter dxdiag into the search box on the taskbar.
2. Click on dxdiag from the results.
3. System tab: check the Processor and the Memory.
4. Display tab: check the Display Device.
VERIFYING THE INSTALLATION OF GAME FILES
1. Right click on SnowRunner under LIBRARY > Properties.
2. Click on LOCAL FILES > VERIFY INTEGRITY OF GAME FILES.
CHECK FOR WINDOWS 10 UPDATES
1. Right click on the Windows Start button > Settings.
2. Click on Update & Security.
3. Click on the Check for updates button from Windows Update.
4. If updates are available, install them all.
5. Once the updates are installed, restart the computer.
UPDATE THE DISPLAY DRIVER
It is recommended to perform a clean install of the display driver.
Please use Display Driver Uninstaller application to properly uninstall the display driver.
Display Driver Uninstaller is a driver removal utility that can help you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, without leaving leftovers behind (including registry keys, folders and files, driver store).
1. Install Display Driver Uninstaller.
2. Run the DDU setup application and extract the DDU folder.
3. Restart your PC in safe mode.
4. Open the Display Driver Uninstaller folder and run the Display Driver Uninstaller.exe application.
5. Select the graphics card (AMD GPU or NVIDIA GPU) and click on the Clean and restart (Highly recommended) button.
6. Install the new display driver:
AMD DISPLAY DEVICE
NVIDIA DISPLAY DEVICE
UPDATE THE AUDIO DRIVER
1. Right click on the Windows Start button > Device Manager.
2. Open Sound, video and game controllers.
3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.
RUN SNOWRUNNER IN ADMINISTRATOR MODE AT STARTUP
1. Right click on SnowRunner under LIBRARY > Manage > Browse local files.
2. Navigate to Sources > Bin.
3. Right click on SnowRunner.exe application > Properties.
4. Click the Compatibility tab.
5. Check Run this program as an administrator and click OK.
ALLOW SNOWRUNNER IN WINDOWS SECURITY
1. Right click on the Windows Start button > Settings.
2. Click Update & Security > Windows Security.
3. Click on Virus & threat protection.
4. Click on Protection history under Current threats.
5. Search the SnowRunner.exe application from Protected folder access blocked.
6. Click on Actions > Allow on device.
7. Close Windows Security.
USE THE SYSTEM FILE CHECKER TOOL TO REPAIR MISSING OR CORRUPTED SYSTEM FILES.
WINDOWS 10 INSIDER PREVIEW BUILD
SnowRunner may not be fully compatible with the latest Windows 10 Insider Preview Build version.
Please note that the Windows 10 Insider Builds can be buggy and include unfinished features.
To opt-out of the Windows Insider Program:
1. Right click on the Windows Start button > Settings.
2. Click on Update & Security.
3. Click on Windows Insider Program.
4. Click on the Stop Insider Preview builds button.
GAME CRASHING AT STARTUP
CHECK FOR WINDOWS 10 UPDATES
1. Right click on the Windows Start button > Settings.
2. Click on Update & Security.
3. Click on the Check for updates button from Windows Update.
4. If updates are available, install them all.
5. Once the updates are installed, restart the computer.
VERIFYING THE INSTALLATION OF GAME FILES
1. Run Steam and click Steam (upper left) > Settings > Downloads.
2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
3. Steam will restart automatically.
4. Right click on SnowRunner under LIBRARY > Properties.
5. Click on LOCAL FILES > VERIFY INTEGRITY OF GAME FILES.
NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.
PERFORM A SELECTIVE STARTUP
Third-party applications running in the background may interfere with SnowRunner.
A Selective Startup can also help diagnose whether a background application is resulting in your issue.
This can be performed by:
1. Enter msconfig into the search box on the taskbar.
2. Click on System Configuration from the results.
3. Tick Selective Startup under the General tab.
4. Untick Load startup items and click OK.
5. Restart the computer.
6. Run SnowRunner.
If the issue no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until the error reoccurs, to determine which is interfering with SnowRunner.
PERFORMANCE ISSUES
MAKE SURE YOU FULFILL THE MINIMUM REQUIREMENTS
OS: Windows 7/8/10 (64-bit)
Processor: Intel i3-4130 3.4 GHz / AMD Ryzen 3 2200U 3.4 GHz
Memory: 8 GB RAM
Graphics: 2 GB, GeForce GTX 660 / Radeon R9 270
Storage: 20 GB available space
How to find your PC specifications:
1. Enter dxdiag into the search box on the taskbar.
2. Click on dxdiag from the results.
3. System tab: check the Processor and the Memory.
4. Display tab: check the Display Device.
PERFORM A SELECTIVE STARTUP
Third-party applications running in the background may interfere with SnowRunner.
A Selective Startup can also help diagnose whether a background application is resulting in your issue.
This can be performed by:
1. Enter msconfig into the search box on the taskbar.
2. Click on System Configuration from the results.
3. Tick Selective Startup under the General tab.
4. Untick Load startup items and click OK.
5. Restart the computer.
6. Run SnowRunner.
If the issue no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until the error reoccurs, to determine which is interfering with SnowRunner.
AUDIO ISSUES
UPDATE THE AUDIO DRIVER
1. Right click on the Windows Start button > Device Manager.
2. Open Sound, video and game controllers.
3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.
DEDICATED GAME SUPPORT
To report a problem or provide a feedback, please contact the support dedicated to SnowRunner (provide the Game ID (KSIVA:) located on the home screen):
https://support.saber.games
Mods for SnowRunner are managed by mod.io.
For any questions about mods:
https://mod.io/contact
Please feel free to join the SnowRunner Discord server to discuss with the team:
https://discord.gg/snowrunner
STEAM SUPPORT
For any issue related to your Steam account and client, we recommend to check the Steam Support site.
As the publisher only, Focus Home Interactive cannot process refund requests.