SUMMARY
- GAME NOT LAUNCHING
- USER PERMISSION DENIED
- BLACK SCREEN IN-GAME
- DEDICATED GAME SUPPORT
- XBOX SUPPORT
GAME NOT LAUNCHING
A. UPDATE YOUR XBOX SYSTEM TO THE LATEST VERSION OF THE SYSTEM SOFTWARE
B. DESIGNATE THE XBOX CONSOLE AS YOUR HOME XBOX
C. UNINSTALL AND REINSTALL SNOWRUNNER
1. Navigate to My games & apps from the Xbox Home screen.
2. Highlight SnowRunner from your game library.
3. Press the menu button on the controller.
4. Select Uninstall all to remove the game from your console.
5. Once completed, reinstall SnowRunner.
D. RESTART OR POWER CYCLE YOUR XBOX CONSOLE
USER PERMISSION DENIED
Please restart your Xbox console to reboot it completely and fix many common issues.
This process does not erase any of your games or data.
1. Press the Xbox button to open the guide.
2. Select Profile & system > Power, and then choose Turn off console or Restart console > Restart.
3. Run SnowRunner.
BLACK SCREEN IN-GAME
A. UNINSTALL SNOWRUNNER
1. Navigate to My games & apps from the Xbox Home screen.
2. Highlight SnowRunner from your game library.
3. Press the menu button on the controller.
4. Select Uninstall all to remove the game from your console.
B. RESTART YOUR XBOX CONSOLE TO REBOOT IT COMPLETELY AND FIX MANY COMMON ISSUES
This process does not erase any of your games or data.
1. Press the Xbox button to open the guide.
2. Select Profile & system > Power, and then choose Turn off console or Restart console > Restart.
C. REINSTALL SNOWRUNNER
DEDICATED GAME SUPPORT
To report a problem or provide a feedback, please contact the support dedicated to SnowRunner (provide the Game ID (KSIVA:) located on the home screen):
https://support.saber.games
Mods for SnowRunner are managed by mod.io.
For any questions about mods:
https://mod.io/contact
Please feel free to join the SnowRunner Discord server to discuss with the team:
https://discord.gg/snowrunner
XBOX SUPPORT
For any issues related to your Xbox console, we recommend you to check the Xbox Support site.